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Customer reviews of Assured Cars Supermarket Ltd (Birmingham)

At Assured Cars Supermarket Ltd (Birmingham) we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Assured Cars Supermarket Ltd (Birmingham)

Assured Cars Supermarket Ltd (Birmingham)

Based on 82 customer reviews

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  • 5

    Title of your review Bought a vehicle online

    By Mr Andrew F on 16 April 2018 | Verified purchase

    In Describe your experience thanks to Assured Cars Supermarket Ltd, i bought a car last week, left a deposit over the phone and got the car delivered at my home, Car was good condition as described by a member of their staff who was co operative and friendly, paid the remaining balance on delivery with no hassle, no force sale, highly recommended

  • 5

    Nice experience

    By MISSDEMIT G on 04 April 2018 | Verified purchase

    Sale staff was very helpful. They answered our questions properly. I recommend this place.

  • 5

    Do not trust this dealer

    By Steven L on 29 July 2019 | Purchase not verified

    I found a car on this dealer’s website and paid a deposit to reserve it after which the vehicle was taken off the dealer’s website. I viewed the car at the dealer’s garage and it appeared to be in good condition so I paid for an AA Car Inspection to be carried out. The AA inspection revealed that the “vehicle has been in a serious road traffic collision and poorly repaired” adding that “the offside rear of the vehicle was mostly made of body filler” and “Vehicle is structurally compromised therefore no jacking or road test was carried out”. When I called the dealer to cancel the purchase, he told me that he did not know about the damage to the car. But the next day this vehicle was put back on the dealer’s website at the original price without any reference to the damage. At this stage the dealer is fully aware of the damage done to the car and should have listed it as a Category S. If I had known I would have saved myself the cost of the AA Inspection. Do not trust this dealer.

  • 5

    Happy customer

    By Robert P on 11 July 2019 | Purchase not verified

    I had a very good experience with them , I've send messages after their closing time and get answers even after 22:00 . Arranged for a part exchange with my car and I would say I am happy to be their customer

  • 5

    very good service

    By Donna G on 10 February 2019 | Purchase not verified

    trained crew and good service i can recommend to others also

  • 5

    avoid at all costs!!!

    By Karen M on 01 February 2019 | Purchase not verified

    Terrible customer service and a car that is not for for purpose, spent ££££ at my garage after the car broke down after 4 days of owning it in 4 months the car has been at the garage to be repaired 3 times and have been told there is an underlying engine fault. ACS staff ignore all emails and phonecalls, so I'm left with a useless car. If I could give a zero star rating i would!

    Reply from Assured Cars Supermarket Ltd (Birmingham) on 05/02/19

    Hi this customer is leaving Fake reviews from different accounts every now and than We have received another same negative review this morning Can you please investigate this and take appropriate action We strive our best to give best possible service and getting that response unacceptable Regards

  • 5

    5 stars

    By Mr C on 29 January 2019 | Purchase not verified

    I will give them 5 star because of good service and good variety of vehicles

  • 5

    will buy a car from them agin

    By adam F on 23 January 2019 | Purchase not verified

    Excellent customer service from all the staff, in particular the car sales person who was non-pushy, knowledgeable and had a good friendly manner without being too personal.

  • 5

    Disappointed to say the least.

    By Christine A on 18 January 2019 | Purchase not verified

    Bought a Renault MPV from here on 8th January. It had a few small issues that we noticed when I bought it that were fixed. Then I took it to my garage for them to change the cambelt as there were no bills or information that it had been done.They found there was no locking wheel nut remover. I phoned ACS who said it should be there. Phoned again this morning and got cut off.There are two front tyres that look as if they need replacing as well.So I will have to pay to have the wheels removed by the looks of it.The car is supposed to be still under some sort of warranty.

  • 5

    Satisfied customer, suggestion for you too

    By Miss S on 14 January 2019 | Purchase not verified

    Wanted a car and don't know where to go and buy a good one then saw these guys on auto trader and visited their company, satisfied to deal with them.

    Reply from Assured Cars Supermarket Ltd (Birmingham) on 15/01/19

    Thanks for your thoughts, we strive our best to give best possible service

Assured Cars Supermarket Ltd (Birmingham)

0121 3894457 07483 315881

Opening times

Monday 09:15 - 19:00
Tuesday 09:15 - 19:00
Wednesday 09:15 - 19:00
Thursday 09:15 - 19:00
Friday 09:15 - 19:00
Saturday 09:15 - 19:00
Sunday 09:30 - 19:00

Assured Cars Supermarket Ltd (Birmingham)

B12 8AF